Blog UzzAIFAQ
Frequently Asked Questions (FAQ)
Quick answers about account, WhatsApp, conversations, AI, RAG, CRM, costs, security, traces and common UzzApp issues. Link to the full FAQ at the end of the page.
05/03/2026•12 min•Por Equipe Uzz.Ai
Role para descobrir a jornada completa
SUMÁRIO7 seções
Below are the questions we receive most often, aligned with our internal support center. For the full guide with glossary, dashboard routes and dozens of extra topics, open in the Help Center: /help/duvidas-frequentes/faq-completo. If your question is not here, contact support — we respond within 24 hours (support@uzzai.com.br).
Account and access
- How do I create my account? → Access uzzai.com.br, click "Get Started" and follow the registration steps. After confirming your email, access the dashboard.
- I forgot my password. → Click "Forgot password" on the login page. You will receive a reset link via email.
- Can I have multiple companies in the same account? → No. Each company is an independent account (Client ID). Contact support to create additional accounts.
WhatsApp and Meta API
- Do I need a separate number for UzzApp? → Yes. The WhatsApp Business API requires a dedicated number — it cannot be a number already active in WhatsApp personal or standard Business.
- Does the number get blocked? → Not if you use UzzApp correctly. We are an Official Meta Partner and operate through the Official API. Sending spam or violating Meta policies can lead to blocking — but normal use is completely safe.
- Can I use my existing WhatsApp Business number? → Yes, as long as you migrate it to the API (the number will be disconnected from the Business app).
AI and Knowledge Base
- What AI models does UzzApp use? → Groq (Llama 3.3 70B) for fast responses and OpenAI (GPT-4o) for complex responses and image vision. You choose per agent.
- How does the knowledge base work? → You upload PDFs and documents. UzzApp indexes them using vector embeddings. When a customer asks something, the AI finds the most relevant excerpt via semantic search.
- Does the AI make things up (hallucinate)? → Like all language models, there is a risk. To minimize this: keep the knowledge base up to date, use temperature between 0.3–0.5 and configure the AI to respond with "I don't know" when it has no information.
CRM and Conversations
- Does UzzApp have a native CRM? → Yes, a kanban pipeline with automation rules, Meta Ads tracking and conversation history linked to each contact.
- How does human handoff work? → The AI identifies triggers (customer requests human, keyword, number of failed attempts) and transfers the conversation to the "Pending" queue. The team receives a notification and takes over manually.
- Can multiple agents access conversations simultaneously? → Yes. Unlike WhatsApp Business, UzzApp supports unlimited concurrent agents.
Costs and Billing
- What is the cost per conversation? → UzzApp charges a monthly subscription per plan. Additionally, Meta charges per conversation initiated by the company (template). Service conversations (customer initiates) are free for the first 1,000/month.
- How do I see AI consumption costs? → Go to Settings → Plan → Usage Report. You will see tokens consumed per model and estimated cost.
- Does UzzApp have a free trial? → Yes, 14 days free on any plan, no credit card required.