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Manage Conversations

How to view, assign, label and resolve conversations in the UzzApp dashboard.

05/03/2026•6 min•Por Equipe Uzz.Ai
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Manage Conversations

The Conversations Dashboard is the main UzzApp working screen. All incoming messages from WhatsApp appear here in real time.

Conversation statuses

  • Open: active conversation awaiting response.
  • Pending: conversation awaiting human intervention.
  • Resolved: conversation closed by agent or AI.
  • Snoozed: temporarily hidden, will return at set time.

Main actions in the dashboard

  • Reply: send manual message within the 24-hour window.
  • Assign: assign conversation to a specific agent.
  • Add label: categorize with custom tags.
  • Transfer: transfer to a human agent.
  • Resolve: mark conversation as resolved.
  • Notes: add internal notes visible only to the team.

Need to filter or search history?

Learn how to use filters and conversation history.

Filters & History →