Blog UzzAIBot / Flows
Conditional Logic and Triggers
How to use conditions, variables and triggers to create intelligent adaptive flows.
05/03/2026•6 min•Por Equipe Uzz.Ai
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SUMÁRIO4 seções
Conditions and triggers make your flows intelligent — they can behave differently based on customer answers, tags or external data.
Types of conditions
- Customer response contains a keyword.
- Contact has (or does not have) a specific tag.
- Custom variable equals a value.
- Current time is within a configured range.
- Contact is in a CRM stage.
Types of triggers
- Keyword: customer sends a specific word or phrase.
- Campaign button: customer clicks a campaign template button.
- New conversation: first contact of any customer.
- Webhook: external event activates the flow.
- Schedule: flow starts at a defined date/time.