How to Request Support

All channels available to contact the Uzz.Ai support team and expected response times.

05/03/2026•4 min•Por Equipe Uzz.Ai

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The Uzz.Ai support team is available to help with technical issues, configuration questions and account emergencies.

Available support channels

Email: support@uzzai.com.br — for all inquiries. SLA: 24 business hours.
WhatsApp: +55 (54) 99284-1942 — for urgent issues. SLA: 4 business hours.
Help Center (this platform): self-service for most questions.
Schedule a call: calendly.com/uzzai — for more complex onboarding or consultations.

What to include in a support request

Your Client ID (Settings → My Account).
Description of the issue with steps to reproduce.
Screenshots or videos if possible.
Date and time when the issue occurred.
Whether it is affecting production.

Critical issues

For issues that completely prevent the use of UzzApp (e.g., all messages blocked, agents not responding), use WhatsApp and mention "CRITICAL" — this prioritizes your request.

Business hours

Standard support: Mon–Fri, 9am–6pm (Brasília time).
Emergency support: 24/7 for critical issues on Business and Enterprise plans.